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Severity 4

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Minor loss of application functionality, product feature requests, how-to questions. The issue consists of “how-to” questions including issues related to one or multiple modules and integration, installation and configuration inquiries, enhancement requests, or documentation questions.

Support Effort

Requires low support effort from Approved Systems and Customer, until a fix is developed, a workaround is available or an answer to the customer question has been provided.

Severity 4 situations do not require around-the-clock effort.