Managed Services Solution
Our Managed Services Solution (MSS) will provide you with your very own IT team: monitoring, managing and responding to all your computing requirements for a fraction of the cost of attempting to provide all this in-house. Plus, we will do it for a flat monthly fee per service and per device to make your budgeting and business planning easier.
Our team is highly skilled across a broad range of technologies and maintains the highest accreditations to remain at the leading edge of the changing face of technology. This means you will receive the best support and advice possible.
Pricing Schedule (as of July 2022)
Remote Monitoring & Management (RMM)
Windows Home/Professional 7, 8, 10, 11 – $5.50 per device / month
- Daily Device Health Checks (Disk, Memory, Performance, Hardware Faults)
- Patch Management
- Remote Support Capability
- Weekly or Daily Reporting
- Monthly Executive Reporting
MacOS – $5.50 per device / month
- Daily Device Health Checks (Disk, Memory, Performance, Hardware Faults)
- Remote Support Capability
- Weekly or Daily Reporting
- Monthly Executive Reporting
Windows Server – $11 per device / month
- Daily Device Health Checks (Disk, Memory, Performance, Hardware Faults)
- Patch Management
- Remote Support Capability
- Weekly or Daily Reporting
- Monthly Executive Reporting
Linux (64bit) Server – $11 per device / month
- Device Health Checks (Disk, Memory, Network, Processor)
- Service Checks – (Enabled systemctl)
- Filesystem Capacity Checks
- Mail Transport Agent (MTA) Checks (queue Length)
- Failed Login Checks (thresholds)
- Weekly or Daily Reporting
- Monthly Executive Reporting
Addon – Protection Options
Windows
- Commercial Grade Malware/Antivirus Protection – $3.30 per device / month
- Web Protection – $3.30 per device / month
MacOS
- Commercial Grade Malware/Antivirus Protection – $3.30 per device / month
- Web Protection – $3.30 per device / month
Linux (64bit)
- ClamAV – Virus Definition Database Cross Checking – FREE
Mobile Smart Phones
- BYOD Mobile Device Management – $2.50 per device / month
- Lock Device (Remotely locks the device to prevent access)
- Instant Restart (IOS Only)
- Set Passcode (Android Only)
- Clear Passcode (Android Only)
- Reset/Add Passcode and lock (Windows Phone 8)
- Trigger the device’s ringtone regardless of volume (Windows Phone 8)
- Mobile Device Management – $2.99 per device / month
- Lock Device (Remotely locks the device to prevent access)
- Instant Restart (IOS Only)
- Set Passcode (Android Only)
- Clear Passcode (Android Only)
- Reset/Add Passcode and lock
- Trigger the device’s ringtone regardless of volume (Windows Phone 8)
- Remote Wipe Capability (Apple, Android and Windows Phone)
- Wifi Access Point Password Injection (Ideal for executive travellers)
- Update Location Information (Apple, Android and Windows Phone)
Addon – Backup Options
Windows (Home/Professional)
- Document Backups – $3.30 per workstation / month
- Restore any version from the last 28 days in seconds
- 2 backups per day of valuable office files
Documents Edition Supported File Types
The following file formats are supported by the Documents Backup & Recovery option for Windows workstations and laptops.
Text FilesData FilesPage Layout FilesPresentation FilesSpreadsheet FilesDatabase FilesVector Image FilesCompressed FilesBackup FilesWeb Files
| File extension | File type name |
| Microsoft Word (Office 97-2003) | |
| .DOC | Word document |
| .DOT | Word document template |
| .WBK | Word backup document |
| Microsoft Word Open XML (introduced in Office 2007) | |
| .DOCB | Word binary document |
| .DOCM | Word macro-enabled document |
| .DOCX | Word document |
| .DOTX | Word document template |
| Other types of text files | |
| .ODT | OpenDocument text document |
| .PAGES | Pages document |
| .PSW | Pocket Word document |
| .RTF | Rich text format file |
| .SDW | StarOffice Writer text document |
| .STW | StarOffice document Template |
| .SXW | StarOffice Writer document |
| .TXT | Plain text file |
| .UOF | Uniform Office document |
| .UOT | Uniform Office document |
| .VOR | StarOffice template |
| .WPD | WordPerfect document |
| .WPS | Microsoft Works word processor file |
| File extension | File type name |
| .CSV | Comma-separated values file |
| .ODC | Office data connection file |
| .ODF | Apache OpenOffice math file |
| .ONE | OneNote document |
| .PLIST | Apple properties list settings and configuration file |
| .PST | Outlook Personal information store file |
| .SLK | Symbiotic link file |
| .XML | Extensible Markup Language data file |
| File extension | File type name |
| .ODG | OpenDocument drawing file |
| Portable document format file | |
| .PUB | Microsoft Publisher publication |
| .XPS | XML paper specification file |
| File extension | File type name |
| Microsoft PowerPoint (Office 97-2003) | |
| .POT | PowerPoint template |
| .PPS | PowerPoint slide show |
| .PPT | PowerPoint presentation |
| Microsoft PowerPoint Open XML (introduced in Office 2007) | |
| .POTM | PowerPoint macro-enabled presentation template |
| .POTX | PowerPoint template |
| .PPAM | PowerPoint macro-enabled add-in |
| .PPSM | PowerPoint macro-enabled slide show |
| .PPSX | PowerPoint slide show |
| .PPTM | PowerPoint macro-enabled presentation |
| .PPTX | PowerPoint presentation |
| .SLDM | PowerPoint macro-enabled slide |
| .SLDX | PowerPoint slide |
| Other types of presentation files | |
| .KEY | Keynote presentation |
| .ODP | OpenDocument presentation |
| .OTP | OpenDocument presentation template |
| .SDD | StarOffice presentation |
| .STI | StarOffice presentation template |
| .SXI | StarOffice Impress presentation |
| .UOP | Uniform office presentation |
| File extension | File type name |
| Microsoft Excel (Office 97-2003) | |
| .XLM | Excel macro file |
| .XLS | Excel workbook |
| .XLT | Excel template |
| Microsoft Excel Open XML (introduced in Office 2007) | |
| .XLSM | Excel macro-enabled workbook |
| .XLSX | Excel workbook |
| .XLTM | Excel macro-enabled template |
| .XLTX | Excel template |
| Misc. Excel formats | |
| .XLA | Excel add-in file that contains macros |
| .XLAM | Excel add-in file |
| .XLSB | Excel binary worksheet (BIFF12) |
| .XLL | Excel add-in file |
| .XLW | Excel work space |
| Other types of spreadsheets | |
| .DIF | Data interchange format |
| .NUMBERS | Apple Numbers application file |
| .ODS | OpenDocument spreadsheet |
| .PXL | Pocket Excel file |
| .SDC | Apache OpenOffice Calc spreadsheet |
| .STC | StarOffice Calc spreadsheet template |
| .SXC | StarOffice Calc spreadsheet |
| .UOS | Uniform Office spreadsheet |
| .XLR | Microsoft Works spreadsheet |
| File extension | File type name |
| Microsoft Access | |
| .ACCDB | Access 2007 database file |
| .ACCDE | Access execute only database |
| .ACCDR | Access runtime application |
| .ACCDT | Microsoft Access database template |
| .MDB | Microsoft Access database |
| Other types of database filess | |
| .DBF | Database file |
| .PDB | Program database |
| File extension | File type name |
| Microsoft Office Visio | |
| .VDX | Visio Drawing XML file |
| .VSD | Visio Drawing file |
| .VDSM | Visio Macro-Enabled drawing |
| .VSDX | Visio Drawing |
| .VSL | Visio Add-on |
| .VSS | Visio Stencil file |
| .VSSX | Visio Stencil file |
| .VST | Visio Drawing template |
| .VSTM | Visio Macro-enabled drawing template |
| .VSTX | Visio Drawing template |
| .VSW | Visio workspace file |
| .VSX | Visio Stencil XML file |
| .VTX | Visio Template XML file |
| Other types of vector image files | |
| .OTG | OpenDocument graphic template |
| .SDA | StarOffice drawing |
| .STD | Apache OpenOffice drawing template |
| .SXD | StarOffice drawing |
| File extension | File type name |
| .BDOC | Binary DigiDoc signature file |
| File extension | File type name |
| .QBB | QuickBooks backup file |
| File extension | File type name |
| .OTH | OpenDocument HTML template |
MacOS
- Document Backups – $3.30 per workstation / month
- Restore any version from the last 28 days in seconds
- 2 backups per day of valuable office files
Windows (Home/Professional)
- Fully-featured, professional workstation backup- $24.95 per workstation / month
(Backs up your complete hard drives for bare metal restoration capability)- Full system backup
- 2 storage locations: local & cloud
- Restore single files or an entire workstation
- Bare-metal recovery
- Virtual disaster recovery
Windows Server
- Up to 500GB – $110 per Server / month
- Additional Space – $99 per TB per month