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Remote Assistance

Remote Support
Approved Systems

Professional and Secure

Get your system health check or repairs done faster by having your computer support done remotely via Remote Desktop Support.

No need to have someone come to your premises and have a professional IT Support person assist you over the phone.

You will see exactly what is happening as well as the option to be on the phone whilst support is occurring.

Key Benefits of Remote Desktop Support

  • Instant Support
  • Cost Effective
  • Quick and Convenient

How does Remote Desktop Support work?

In order for our technicians to access your computer you will need an active Internet connection as our desktop support system connects via a dedicated gateway to the Internet.

When a support request is made a secure encrypted connection between your PC and our support system is made – don’t worry we will talk you through the process over the phone and once we have established control remotely our technicians can quickly start to diagnose the problem. Through this connection we are also able to remotely transfer files, reboot and take control of your PC to diagnose and resolve the problem. You will not need any software licenses or pre-installed software to use this service.

Pricing (as of March 2023)

Home/Business Clients (Business Hours) – min charge $12.50 ex GST
► $150 per hour ex GST (charged in 5-minute increments)

We are available 24/7 – Prices Vary
See our 24/7 support price guide

Alternatively call 1300 139 257 or 02 5100 6444 and an Approved Systems representative will make a booking time for you.

Availability is dependent on workloads and other pre-booked work.
You may be assisted immediately or generally within 1 to 2 business days

Alternative Remote Support Applications

  • Teamviewer – Download Quick Support
  • Jitsi Meet
    • Android
    • Apple iOS
    • MacOS
    • Windows
  • Available to clients who have Managed Services with Approved Systems
    • N-ABLE Remote Monitor and Management
    • AVG Cloudcare for Business
    • Tactical RMM

Access Quick Assist

Windows 10 & 11

  1. Click the ‘Start’ menu.
  2. Search for and open ‘Quick Assist’.


Press the Key Combinations
Windows Key + Ctrl and then press Q

To get remote support:

  1. Enter the 6-digit security code provided by the person helping you in the ‘Code from assistant’ field.
  2. Click ‘Share screen’.
  3. If user account control appears, click ‘Yes’ to continue.
  4. Your computer will connect with the person helping you shortly after.