Remote Assistance

Professional and Secure

Get your system health check done or repairs done faster by having your computer support done remotely via a Remote Desktop Support.

No need to have someone come to your premises and have a professional IT Support person assist you over the phone.

You will see exactly what is happening as well as the option to be on the phone whilst support is occurring.

Key Benefits of Remote Desktop Support

  • Instant Support
  • Cost Effective
  • Quick and Convenient

How does Remote Desktop Support work?

In order for our technicians to access your computer you will need an active Internet connection as our desktop support system connects via a dedicated gateway to the Internet.

When a support request is made a secure encrypted connection between your PC and our support system is made – don’t worry we will talk you through the process over the phone and once we have established control remotely our technicians can quickly start to diagnose the problem. Through this connection we are also able to remotely transfer files, reboot and take control of your PC to diagnose and resolve the problem. You will not need any software licences or pre-installed software to use this service.

Pricing

Minimum charge for all jobs per allotted rate

Home/Business Clients (Business Hours)
► $27.50 per 15 minutes

Home/Business Clients (After Hours)
► $27.50 per 10 minutes