Onsite Support Service Charges

Approved Systems – Onsite Support Service Charges


Network Cable

Onsite Services available (but not limited to);

  • Network design & maintenance
  • System Integration
  • VoIP Configurations
  • WIFI Network configuration and signal range extending
  • PC Hardware supply and installation
  • PC Repairs and Servicing
  • PC Software supply, installation and maintenance
  • PC Health Scanning and Optimisation
  • Home Security Video over IP/WIFI Installation and configuration
  • Malware (Malicious Software and Virus) removal

Any work requested past the agreed booking time may incur a re-book and a re-visit.

Our onsite technicians sometimes are booked back-to-back and our ethic is to be on time with all bookings.

On completion of allocated booking slots we have agreed to work under, a charge is raised and invoiced. This sometimes will be regardless if the work has been completed or not.

We will do our best to complete work inside the booking agreed upon time, but unknown and unexpected factors can occur.

We service the following areas:

Australian Capital Territory

  • Belconnen
  • Canberra Central
  • Gungahlin
  • Jerrabomberra
  • Majura
  • Molongolo Valley
  • Tuggeranong
  • Weston Creek
  • Woden Valley

New South Wales (Travel Time charges may apply)

  • Braidwood
  • Bungendore
  • Collector
  • Cooma
  • Googong
  • Goulburn
  • Marulan
  • Murrumbateman
  • Moss Vale
  • Queanbeyan
  • Yass
  • Young
  • Batemans Bay
  • Bodalla
  • Moruya
  • Narooma
  • Tuross Head


Base Rate per hour is $150.00 ex GST (pricing as of July 2021).

Onsite Service Rates

Planned and Unplanned

Minimum of 1 to 2 days advance booking times.

(For faster response, please see Unplanned Emergency Pricing Schedule Below)

This service is available to any customer

Subject to staff availability and available booking slots.

A 10% discount applies on hourly service charges when payment is made onsite immediately after completion!

Cash and Credit Card are accepted.
Cheques and EFTPOS are currently not accepted.


(Excludes Products/Parts & Materials)

Time PeriodMultiplier
Rate
MinChargeIncremental
thereafter
Charge
8:00am – 5:00pm Monday to Friday11 hr$15015 min$38
12:00am – 7:59am Monday2.51 hr$37515 min$94
12:00am – 7:59am Tuesday to Friday21 hr$30015 min$75
5:01pm – 11:59pm Tuesday to Friday1.51 hr$22515 min$56
5:01pm – 11:59pm Monday to Thursday21 hr$30015 min$75
10:00am – 4:00pm Saturday1.51 hr$22515 min$56
10:00am – 4:00pm Sunday2.51 hr$37515 min$94
All other times not listed
(including Public Holidays)
31 hr$45015 min$113

Additional Fees and Charges

Travel Distance
r

Our rate is $1.00 per km (ex. GST) above the first 50km travelled.

Parking

If there is a parking fee, we will absorb the first $5.00 and on charge any additional parking fees.

Approved Systems will always park their vehicles in a normal parking spot unless you have made exclusive parking arrangements with your building/site owner.

Loading Zone and Detainment causing Parking Fines

Please note that although our vehicles are permitted to use Loading Zones, the purpose of a loading zone is not for parking to conduct IT Services unless we are actually unloading and loading the vehicle with equipment.

In the Australian Capital Territory, the maximum time permitted in a loading zone, with no time limit shown, is 30 minutes.

Customers who restrict or hold back an Approved Systems Onsite Technician from relocating their vehicle to an appropriate parking space, after unloading, resulting in receiving a fine, the customer will be on charged this fine.

Please ensure there is suitable parking times available in your area when making a booking.

For example: if you book us for 3 hours and there is only 1 hour parking limit spots, we will, every 50 minutes, leave and relocate the vehicle in a new street section to avoid receiving a parking infringement. Depending on your Local Government Area Regulations, moving the vehicle in the same section of street can be considered not relocated, so time will be taken to move the vehicle further on. We will still be on the clock whilst we perform this task. If we are held back for any reason and it was evident we made the appropriate intention to leave to relocate the vehicle and receive a parking fine, we will on charge this fine.


Full Day / Half Day Rates

We also offer half and full day Rates. 1 to 2 week advanced notice is required and subject to availability.
(We do not operate Half and Full Day Rates on Public Holidays.)

Time PeriodHalf Day RateFull Day Rate
Business Days (between 9:00am to 5:00pm or 8:00am to 4:00pm)$500$1000
Saturdays (between 10:00am to 4:00pm)$750$1500
Sundays (between 9:00am to 5:00pm)$1000$2000

Unplanned Emergency Pricing Schedule

Available Exclusively to Gold and Platinum Customers who are on an ongoing active Managed Services Contract with Approved Systems.

Dispatch may not be immediate and can take up to 1 business day to book.
This can be due to factors such as staff availability and Health and Well Being from Fatigue.

Time PeriodMultiplier
Rate
MinChargeIncremental
thereafter
Charge
8:00am – 5:00pm Monday to Friday1.51 hr$22515 min$56
12:00am – 7:59am Monday31 hr$45015 min$113
12:00am – 7:59am Tuesday to Friday2.51 hr$37515 min$94
5:01pm – 11:59pm Tuesday to Friday21 hr$30015 min$75
5:01pm – 11:59pm Monday to Thursday2.51 hr$37515 min$94
10:00am – 4:00pm Saturday21 hr$30015 min$75
10:00am – 4:00pm Sunday2.51 hr$37515 min$94
All other times not listed
(inc Public Holidays)
31 hr$45015 min$113

Available Exclusively to Platinum Customers who are on an ongoing active Managed Services Contract with Approved Systems.

Dispatch may not be immediate and can take up to 1 business day to book.
This can be due to factors such as staff availability and Health and Well Being from Fatigue.

Time PeriodMultiplier
Rate
MinChargeIncremental
thereafter
Charge
8:00am – 5:00pm Monday to Friday1.51 hr$22515 min$56
12:00am – 7:59am Monday31 hr$45015 min$113
12:00am – 7:59am Tuesday to Friday2.51 hr$37515 min$94
5:01pm – 11:59pm Tuesday to Friday21 hr$30015 min$75
5:01pm – 11:59pm Monday to Thursday2.51 hr$37515 min$94
10:00am – 4:00pm Saturday21 hr$30015 min$75
10:00am – 4:00pm Sunday2.51 hr$37515 min$94
All other times not listed
(inc Public Holidays)
31 hr$45015 min$113

Our Immediate Dispatch Service Rate is Triple Time of the Base Rate ($450 per hour).

Charges commence from the time the Technician is contacted by our Service Desk and finishes the moment the technician returns back to base/home.


Cancellations

Approved Systems will charge a cancellation fee equivalent to the value of the minimum charge onsite fee for all cancelled on-site job bookings within 3 hours prior to start time.