Our pricing is designed to be clear and fully Transparent
Onsite Support and Services available (but not limited to);
- Network design & maintenance
- System Integration
- VoIP Configurations
- Wi-Fi Network configuration and signal range-extending
- PC Hardware supply and installation
- PC Repairs and Servicing
- PC Software supply, installation, and maintenance
- PC Health Scanning and Optimisation
- Home Security Video over IP/WIFI Installation and configuration
- Malware (Malicious Software and Virus) removal
Any work requested past the agreed booking time may incur a re-book and a re-visit.
Our onsite technicians sometimes are booked back-to-back and our ethic is to be on time with all bookings.
On completion of allocated booking slots we have agreed to work under, a charge is raised and invoiced. This sometimes will be regardless if the work has been completed or not.
We will do our best to complete work inside the booking agreed upon time, but unknown and unexpected factors can occur.
New for 2024: Electrical test and Tag Service
We service the following areas:
Australian Capital Territory
- Belconnen
- Canberra Central
- Gungahlin
- Jerrabomberra
- Majura
- Molonglo Valley
- Tuggeranong
- Weston Creek
- Woden Valley
New South Wales (Travel Time charges may apply)
- Braidwood
- Bungendore
- Collector
- Cooma
- Googong
- Goulburn
- Marulan
- Murrumbateman
- Moss Vale
- Queanbeyan
- Yass
- Young
- Batemans Bay
- Bodalla
- Moruya
- Narooma
- Tuross Head
Base Rate per hour is $150.00 ex GST (pricing as of July 2021).
Onsite Service Rates
Planned and Unplanned
Minimum of 1 to 2 days advance booking times.
(For faster response, please see Unplanned Emergency Pricing Schedule Below)
This service is available to any customer
Subject to staff availability and available booking slots.
| Time Period | Multiplier Rate | Min | Charge | Incremental thereafter | Charge |
|---|---|---|---|---|---|
| 8:00am – 5:00pm Monday to Friday | 1 | 1 hr | $150 | 15 min | $38 |
| 12:00am – 7:59am Monday | 2.5 | 1 hr | $375 | 15 min | $94 |
| 12:00am – 7:59am Tuesday to Friday | 2 | 1 hr | $300 | 15 min | $75 |
| 5:01pm – 11:59pm Tuesday to Friday | 1.5 | 1 hr | $225 | 15 min | $56 |
| 5:01pm – 11:59pm Monday to Thursday | 2 | 1 hr | $300 | 15 min | $75 |
| 10:00am – 4:00pm Saturday | 1.5 | 1 hr | $225 | 15 min | $56 |
| 10:00am – 4:00pm Sunday | 2.5 | 1 hr | $375 | 15 min | $94 |
| All other times not listed (including Public Holidays) | 3 | 1 hr | $450 | 15 min | $113 |
Additional Fees and Charges
Our rate is $1.00 per km (ex. GST) above the first 50km travelled.
If there is a parking fee, we will absorb the first $5.00 and on charge any additional parking fees.
Approved Systems will always park their vehicles in a normal parking spot unless you have made exclusive parking arrangements with your building/site owner.
Please note that although our vehicles are permitted to use Loading Zones, the purpose of a loading zone is not for parking to conduct IT Services unless we are actually unloading and loading the vehicle with equipment.
In the Australian Capital Territory, the maximum time permitted in a loading zone, with no time limit shown, is 30 minutes.
Customers who restrict or hold back an Approved Systems Onsite Technician from relocating their vehicle to an appropriate parking space, after unloading, resulting in receiving a fine, the customer will be on charged this fine.
Please ensure there is suitable parking times available in your area when making a booking.
For example: if you book us for 3 hours and there is only 1 hour parking limit spots, we will, every 50 minutes, leave and relocate the vehicle in a new street section to avoid receiving a parking infringement. Depending on your Local Government Area Regulations, moving the vehicle in the same section of street can be considered not relocated, so time will be taken to move the vehicle further on. We will still be on the clock whilst we perform this task. If we are held back for any reason and it was evident we made the appropriate intention to leave to relocate the vehicle and receive a parking fine, we will on charge this fine.
Full Day / Half Day Rates
We also offer half and full day Rates. 1 to 2 week advanced notice is required and subject to availability.
(We do not operate Half and Full Day Rates on Public Holidays.)
| Time Period | Half Day Rate | Full Day Rate |
|---|---|---|
| Business Days (between 9:00am to 5:00pm or 8:00am to 4:00pm) | $500 | $1000 |
| Saturdays (between 10:00am to 4:00pm) | $750 | $1500 |
| Sundays (between 9:00am to 5:00pm) | $1000 | $2000 |
Unplanned Emergency Pricing Schedule
Available Exclusively to Gold and Platinum Customers who are on an ongoing active Managed Services Contract with Approved Systems.
Dispatch may not be immediate and can take up to 1 business day to book.
This can be due to factors such as staff availability and Health and Well Being from Fatigue.
| Time Period | Multiplier Rate | Min | Charge | Incremental thereafter | Charge |
|---|---|---|---|---|---|
| 8:00am – 5:00pm Monday to Friday | 1.5 | 1 hr | $225 | 15 min | $56 |
| 12:00am – 7:59am Monday | 3 | 1 hr | $450 | 15 min | $113 |
| 12:00am – 7:59am Tuesday to Friday | 2.5 | 1 hr | $375 | 15 min | $94 |
| 5:01pm – 11:59pm Tuesday to Friday | 2 | 1 hr | $300 | 15 min | $75 |
| 5:01pm – 11:59pm Monday to Thursday | 2.5 | 1 hr | $375 | 15 min | $94 |
| 10:00am – 4:00pm Saturday | 2 | 1 hr | $300 | 15 min | $75 |
| 10:00am – 4:00pm Sunday | 2.5 | 1 hr | $375 | 15 min | $94 |
| All other times not listed (inc Public Holidays) | 3 | 1 hr | $450 | 15 min | $113 |
Available Exclusively to Platinum Customers who are on an ongoing active Managed Services Contract with Approved Systems.
Dispatch may not be immediate and can take up to 1 business day to book.
This can be due to factors such as staff availability and Health and Well Being from Fatigue.
| Time Period | Multiplier Rate | Min | Charge | Incremental thereafter | Charge |
|---|---|---|---|---|---|
| 8:00am – 5:00pm Monday to Friday | 1.5 | 1 hr | $225 | 15 min | $56 |
| 12:00am – 7:59am Monday | 3 | 1 hr | $450 | 15 min | $113 |
| 12:00am – 7:59am Tuesday to Friday | 2.5 | 1 hr | $375 | 15 min | $94 |
| 5:01pm – 11:59pm Tuesday to Friday | 2 | 1 hr | $300 | 15 min | $75 |
| 5:01pm – 11:59pm Monday to Thursday | 2.5 | 1 hr | $375 | 15 min | $94 |
| 10:00am – 4:00pm Saturday | 2 | 1 hr | $300 | 15 min | $75 |
| 10:00am – 4:00pm Sunday | 2.5 | 1 hr | $375 | 15 min | $94 |
| All other times not listed (inc Public Holidays) | 3 | 1 hr | $450 | 15 min | $113 |
Our Immediate Dispatch Service Rate is Triple Time of the Base Rate ($500 ex GST per hour).
Charges commence from the time the Technician is contacted by our Service Desk and finishes the moment the technician returns back to base/home.
Cancellations
Approved Systems will charge a cancellation fee equivalent to the value of the minimum charge onsite fee for all cancelled on-site job bookings within 3 hours prior to start time.