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Contact Us

Get in touch and find out how we can help your business.


Phone

Canberra: 02 5100 6444

Australia Wide: 1300 139 257

After-Hours Support: 02 6113 1592
(24/7 support contract customers only)


Email

Support

helpdesk@approvedsystems.com.au

General Enquiries

info@approvedsystems.com.au


Head Office

Approved Systems Pty Ltd
99 Tennant Street
Fyshwick ACT 2609
Australia

General Enquiries

If your enquiry is a support request please email helpdesk@approvedsystems.com.au or Raise a Support Ticket Here

Data Centre
Monitoring
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Voice over IP (VoIP) Solutions

Save over 50% on Telephone operation costs

OnSite - VAN
Professional Onsite Support Services

PC Repairs - Telephone Installations - Network Installations - Managed Services - Maintenance Services

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Approved Systems

Providing Managed and Self Managed Solutions to ICT Government and Commercial Business Sector

Monitoring
Data Centre Critical Environment Monitoring

24/7 Data Centre and IT Asset Monitoring

Microsoft 365 / G-Suite Backups

Microsoft 365 / G-Suite Backups

A SaaS Protection Service with Backups occurring 3 times per day

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Virtual Fax Services

Transfer or get a dedicated fax number in your Local area in Australia or abroad that’s tied to your email. No more physical equipment

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Virtual Receptionist and Messaging Services

A bespoke answering service designed to handle more than just basic phone answering and message taking

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Important Notice

Regarding Support Requests

At Approved Systems, we strive to provide timely and effective support to all our clients. However, due to the increasing demand and the need to ensure the well-being of our support team, we advise that on-the-spot resolutions for support requests made via phone calls can never be guaranteed and should not be assumed.

To maintain a professional level of service, we kindly ask all customers to raise a support ticket through our Support Page or by calling us to create a support ticket first. This process allows us to manage and prioritize support requests efficiently, ensuring that all issues are addressed in a fair and timely manner.

Our support staff are dedicated professionals who work diligently to resolve your technical issues. However, providing on-the-spot support can lead to extreme pressure and fatigue, impacting their health and well-being. Continuous work without proper breaks is not sustainable and can lead to decreased morale and effectiveness.

We regularly onboard new staff to assist with support requests, and they may be in training on specific subject matters. Requests for a specific support staff member can hinder our ability to provide timely assistance and may affect the retention of our team members. Ensuring that all staff can handle a variety of issues is crucial for maintaining a robust and reliable support team.

We appreciate your understanding and cooperation in following our support procedures. This helps us maintain a healthy work environment for our staff and ensures that we can continue to provide high-quality service to all our clients.

Thank you for your support and consideration.

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