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Managed Services

We understand for any business, one size does not fit all

Approved Systems offers flexible packages to suit your business requirements including fixed monthly rates and hourly rate support packages.

Comprehensive Managed IT Services

  • 24×7 Monitoring & Management of Critical IT Systems
  • Application Management – SharePoint, BizTalk, Office 365 Suite, and more
  • Incident Management (Tier 1-3 support)
  • Dedicated Service Desk
  • Security Management
  • Data Analytics & Business Intelligence
  • Patch Management
  • Managed Backups and Disaster Recovery
  • Problem Management
  • Compliance & Governance
  • Subscription Management
  • Service Level Reporting
  • Dedicated IT Consultant
  • Network Monitoring
  • Device Monitoring
  • ITIL Management Processes and Governance
  • IT Best Practices and Recommendations
  • Service Level Agreements (SLA) customised to fit your requirements
  • Predictive IT Costs

Whether you’re after a little or a lot of support we can help with:


The Essential Eight is a baseline risk mitigation strategy recommended by the Australian Department of Defence’s intelligence agency known as the Australian Signals Directorate (ASD). Implemented successfully, Essential Eight can mitigate cyber security risks for your organisation.

Essential Eight mitigates common cyber security risks and limits the extent of incidents when they happen. It takes you through these baseline risk mitigation strategies which Professional Advantage can help you put in place:

  1. Application Whitelisting

    Allow only trusted and approved applications to run on your network. This prevents execution of malicious programs from automatically running by having a set of pre-approved apps.

  2. Application Patching

    Determine patching procedures and levels for popular web browsers, Microsoft Office, Oracle Java and PDF viewers. This would help mitigate vulnerabilities on apps that need patching.

  3. Operating System Patching

    Determine existing patching systems, patching schedules and server/workstation patching compliance. This should allow you to mitigate vulnerabilities on operating systems that need patching.

  4. Restrictions of Administrative Privileges

    Review admin privileges on specific IT systems and provide necessary permissions only for those who need them.

  5. Configuration of Office Macros

    Review office macros and current policies to prevent untrusted macros with malware from automatically running.

  6. User Application Hardening

    Ensure that unauthorised applications will not be utilised such as Adobe Flash Player or Java applets in browsers that have been known to deliver malware.

  7. Multi-factor Authentication

    Use a second factor such as a physical token or mobile device to make it more difficult for cyber criminals to access your systems even when the password has been breached.

  8. Review Backups

    Ensure regular backups of data so you can get it back in case you suffer a cyber-attack. Determine RTO/RPO, retention period, online/offline backups, offsite storage location and test restoration schedule.

Implementation of the Essential Eight will vary across organisations depending on potential adversaries and risk profile. It is important to undertake a comprehensive risk analysis prior to implementation to develop a sustainable security strategy.  

Ultimately, establishing a security culture throughout an organisation is fundamental to risk mitigation. Well-developed and robust security strategies can be quickly and easily undone through human interaction. 

Would you like us to assist in getting you above this baseline?

Contact us for more information

Windows Patch Management

Approved systems can provide a Windows Patch and Software upgrade scheduling service to ensure your fleet of computers are up to date and secure.

Data Protection

Approved Systems can manage your Workstation/Laptop backups to ensure you never lose important information, we offer:

  • Onsite and offsite backups
  • Disaster recovery & business continuity
  • Quick restores
  • File or image based backups
  • Windows Backups (all server/workstation editions)
  • Linux Backups
  • Office365 Email, Teams, Sharepoint and OneDrive Daily Backups
  • Daily monitoring including email notification

24/7 Helpdesk

The Approved Systems helpdesk is available either 9-5 or 24/7 to ensure you have the support you need when and where you need it the most. You’re also supported by a dedicated primary technician and account manager who understand and monitor your business IT environment, keeping across any issues you may have and helping you plan for your future IT needs.