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Remote IT Service Desk Support

Remote Support
Approved Systems

Approved Systems can provide your business with a dedicated remote IT Service Help Desk, at a fraction of the cost of having a Full-Time Employee sitting mostly idle at your premises.

Pricing can vary depending on your IT needs and hours of operation.

We can offer from a per-minute call basis to a dedicated block of hours per day/week/month at fixed rates.

After hours and 24/7 support services are also available with dedicated support numbers allocated to your business

Below are examples of types of Help Desk Support Services Approved Systems can conduct.

  • General Windows PC Support.
  • General Mobile Device / Tablet Support.
  • Manage PC User Access and Permissions.
  • Support VPN connectivity to the Office.
  • Assist in Document Reformatting.
  • Manage Password Resets.
  • Assist in Troubleshooting PC errors or slow issues.
  • Manage Network Attached Storage Devices access permissions.
  • Assist with Outlook Calendar Room Resources.
  • Support SharePoint and MS Teams Resources.
  • Record After Hours Lone Worker activity by receiving Lone worker calls and checking in every hour until the worker finishes.
  • Perform Restorations from your Backups (Files / Email / OneDrive / SharePoint / Teams).
  • Manage Active Directory User Access and Logins.
  • Triage Support Enquiries by following Trouble Shooting Guides as per your company policies and escalate to SME via a Ticket management system where appropriate.
  • Apply Group Policies or AzureAD Endpoint Policies to PCs and Mobile Devices.

Our dedicated support team operates in Australia.