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Platinum Support Package

Your Key to Simplified, Cost-effective IT Management

In the rapidly evolving world of IT, maintaining smooth operations is not just a luxury but a necessity. Approved Systems offers a tiered approach to IT management through our MSP (Managed Service Provider) Support Packages. These are tailored solutions that fit various business sizes, complexities, and budgetary requirements.

Why Choose an MSP Support Package?

  1. Predictable Costs: Instead of unpredictable costs that vary month-to-month, our packages offer fixed, monthly rates. This helps with budgeting and ensures you don’t face any surprises.
  2. Proactive Monitoring: We don’t wait for problems to occur. Our systems keep an eye on your infrastructure 24/7, catching potential issues before they become costly problems.
  3. Priority Support: Our MSP customers always come first. Whether it’s a minor software glitch or a major system crash, you’ll move to the front of the line.
  4. Comprehensive Coverage: From routine updates and patches to cybersecurity measures and backup services, our packages encompass a wide array of IT support functionalities, ensuring your business’s technology operates seamlessly.
  5. Scalability: As your business grows, your IT needs change. Our tiered MSP packages can evolve with you, ensuring you always have the right level of support.

$5000 ex GST / Month

Ideal for site size of 10 to 30 Workstations^

Included

  1. Support hours included: 8 hours
    • Over Phone Support
    • Email Support
    • Remote Desktop Session
  2. Remote Monitoring and Management (RMM)
    • RMM Tool deployed on each workstation / server to Provide Health Status to our support Dashboards
  3. Commercial Antivirus Protection
  4. Web Protection
  5. Managed Windows Patching
    • Extreme Risk Applied within 48 hours
    • Medium Risk Applied Weekly
    • Standard Patching Applied Monthly
  6. Managed Backup (User’s Documents Folders)
  7. Microsoft 365; Exchange, Onedrive, Sharepoint/Teams Backup (3x daily)

Each additional machine = $40 per month
Each additional hour past included hours as per the general support pricing schedule

^All Workstations to be supported must be registered with Approved Systems and appropriate support tools added to the device. Approved systems will not support unregistered devices and may charge additional fees supporting those devices.

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