Approved Systems’ Remote IT Service Desk provides your business with immediate technical help—without the overhead of an on-site employee. Our Australian-based technicians diagnose and resolve issues in real time, helping your staff return to work quickly. By accessing a diverse team of specialists, you avoid the cost and complexity of maintaining an in-house IT department.
Pricing: Our Remote IT Service Desk starts from $12.50 (ex GST) per 5‑minute increment.
This billing model ensures you only pay for the time our technicians spend working on your issue.
Engagement options:
– Ad‑hoc: Ideal for occasional support. You’re invoiced monthly based on usage.
– Block hours: Pre-purchase a block of hours (e.g., 10 hrs/month) at a discounted rate for predictable monthly costs.
– Dedicated support: Reserve a set number of hours per day or week with a dedicated technician.
After‑hours and 24/7 support can be organised with your business, with a dedicated number.
Below are examples of types of Help Desk Support Services Approved Systems can conduct.
- Desktop & mobile troubleshooting: PC performance issues, application errors, general Windows and mobile device support.
- User management: Password resets, managing user access and permissions, Active Directory and AzureAD policy changes.
- Connectivity & collaboration: VPN connectivity, Outlook and Teams/SharePoint support.
- Data & backups: Restoring files from backups (OneDrive/SharePoint/Teams).
- Additional tasks: Document reformatting, recording lone worker check-ins, escalating tickets according to your policies.
Our dedicated support team operates in Australia.
Please note: Remote IT Service Desk support is billed separately from our Managed Service Solutions. While our managed services focus on proactive monitoring, security and compliance, the service desk provides reactive, end‑user support (e.g., “How do I print this document?”).
Ready to give your team reliable IT support? Contact us today to discuss your needs or to book a block‑hour package.