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Critical Information Summary – nbn™ small business broadband (50/20)

(50Mbps/20Mbps Unlimited GB)


Service to be provided: Uses NBNCo infrastructure to deliver broadband to your premises.
Minimum monthly Charge: $79.00 when bundled with another non-Internet Service
Maximum monthly Charge: $87.00
Early termination Max Charge: $79.00 x Remaining months in contact (plus any recoup of waived install fees)
Minimum term applicable: 1, 24, and 36 months depending on signup agreement


Information about the service

What is the service?

Approved Systems’ nbn™ broadband service uses NBNCo infrastructure (eg. fibre to the premises, HFC, fibre to the curb or fibre to the node) to deliver broadband to your premises. This service provides typical busy period download speeds of 49 Mbps for fixed line services.

Where is it available?

This service is available anywhere where nbn has been rolled out – for more details please visit the website: https://www.nbnco.com.au/connect-home-or-business/check-your-address

What do I need to access the service?

  • Where applicable, NBNCo will need to install equipment on the outside and inside (near a power
    point) of your premises.
  • You will also need an NBN-ready modem/router (see “equipment fees” further down).
  • FTTC customers only will also need an NBN network connection device provided free of charge by NBNCo.

Important note for FTTN and FTTC customers:

  • Your copper phone line will be taken over by the connection. This means that you need to transfer to an IP phone service (internet-based phone) or you will lose your current landline phone connection.
  • You may find that all the phone sockets within your premises are disabled.
  • We strongly recommend having a second line installed as a safety net for businesses during changeover.

What is included?

Features of this service include:

  • No excess usage
  • Static IP address
  • Priority ticket handling from our support team

Do I have to bundle anything with the service?

Bundling is not compulsory. You can opt to bundle your phone service with us if you wish to help consolidate your bills.

Qualifications

Please note that this service may be restricted and/or cancelled if:

  • You fail to pay your bill.
  • You are abusive to our staff.
  • You breach our terms and conditions or our fair use policy.

Information about pricing

Monthly charges
Data amount (downloads and uploads)unlimited GB
Average peak hour download speed (if known)49 Mbps
Monthly charge – non bundled$87.00
Monthly charge – bundled with another service with Approved Systems (e.g. VoIP)$79.00
Total minimum price$79.00
Unit cost of 1GB of dataNot Applicable

Excess usage

There are no excess usage charges.

Set-up fee

There is a $79.00 set-up fee for this service. This fee can be waived if you enter at least a 24 month agreement with Approved Systems.

Equipment fees

You don’t have to purchase an NBN-ready modem/router from Approved Systems, but we can provide one if you prefer at a cost.

New development fee

The NBNCo may charge a $350 new development fee if you are the first connection in a newly developed area, or you are the first connection in an established area where the number of premises has increased.

Other possible costs

  • If you bundle your broadband service with a phone service or any of our broadband add-on features, your monthly costs may be different. For full terms and conditions on a phone service, please see the relevant critical information summary and for details about our add-on features, speak to our staff.
  • You can change your plan at any time for no fee. If upgrading your plan before the end of your monthly billing cycle, you will need to pay the difference between your current plan and new plan. If you wish to downgrade your plan, please note we do not pro-rata refunds on plan downgrades.
  • If you choose to have a second line installed as a safety net for your business during changeover, this will cost $299. It is your responsibility to arrange any relevant cabling through a licensed contractor.

Exit fee

  • The exit fee is the monthly fee multiplied by the remaining number of months in your contract.
  • An additional $299 recoup fee may be applied if you exit a 36 month contract where the $350 install fee may have be waived.
  • A $79 recoup fee from the waived connection fee may be applied if you exit within the first 24 months of your connection.

Other information

Customer service

We have an all Australian-based team who can help you with any technical support, account or sales questions. Just
give us a call on 1300 139 257, or lodge a fault via approvedsystems.com.au. Our support hours are constantly expanding — please check our website for our current hours.

Complaints

If you are not happy with your service, you can follow our dispute resolution process. For more details, see https://www.approvedsystems.com.au/lodge-a-complaint/.

Ombudsman

As a last resort, If you are still not happy with the outcome of your complaint after following our dispute resolution process, you can contact the Telecommunications Industry Ombudsman (TIO) for independent mediation. The TIO can be contacted by calling 1800 062 058 or visiting the TIO website at tio.com.au/making-a-complaint.

Approved Systems Pty Ltd
99 Tennant Street
Fyshwick ACT 2609

P: 1300 139 257
E: info@approvedsystems.com.au

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