Service to be provided: Allows businesses to adapt their legacy in-house phone systems to connect to the internet, so they operate as a VoIP system.
Minimum monthly Charge: $9.95 (plus calls)
Maximum monthly Charge: $19.95 (plus Intl/13 numbers)
Early termination Max Charge: $0.00
Minimum term applicable: 1 Month
Information about the service
What is the service?
Approved Systems’ SIP trunk service allows businesses to adapt their legacy in-house phone systems to connect to the internet, so they operate as a VoIP (Voiceover Internet Protocol) system.
Where is it available?
This service is available anywhere that we can supply an
NBN broadband connection or equivalent supporting low latency and jitter
What do I need to access the service?
You will need:
- an active Approved Systems NBN plan
- at least a 50/10 dedicated Broadband connection, or at least a 50/20 Shared internet connection with Quality of Service (QoS) enabled with any other Internet Service Provider for an additional $4.95 per month per channel.
- a fixed voice telephone system to be supplied by you (usually your existing legacy system)
- an analogue to VoIP adapter (see equipment fees for more details)
NOTE – Any phone system changes (eg, features or functions) will need to be made by your own phone support team. We suggest you have them onsite for installation/setup
Minimum term of the service
There is no minimum term for this service.
What is included?
Inclusions depend on the plan that you choose:
| PAYG Plan | Premium Call Pack | |
|---|---|---|
| Calls to Local numbers | 10c per call | Included |
| Calls to National numbers | 15c per call | Included |
| Calls to Australian Mobiles | 30c per minute | Included |
| Calls to “13” numbers | 33c per call | 33c per call |
| Calls to International Numbers | As per our website | As per our website |
| Calls to 1900 | Blocked | Blocked |
Do I have to bundle anything with the service?
Pricing is based on having an active Approved Systems NBN internet connection. This is a separate service and its costs are not included on our SIP channel listed here. Internet connection costs will depend on the speed and data plan that you choose
If you are happy with your current Internet Service Provider, you can connect to Approved Systems VoIP Services for just an additional $4.99 per month per channel
Qualifications
Please note that this service may be restricted and/or cancelled if:
- You fail to pay your bill.
- You are abusive to our staff.
- You breach our terms and conditions or our fair use policy, available at www.approvedsystems.com.au/legal.
- Call quality is dependent on the quality of your internet connection.
- Approved Systems does not provide access to Premium call services such as 1900 numbers.
- By default, access to International numbers are blocked to prevent bill shock. You can request access to International numbers by calling our sales team on 1300 139 257
Information about pricing
| PAYG Plan | Premium | |
|---|---|---|
| Monthly charge per Channel – BYO Equipment | $9.95 | $19.95 |
| Total minimum charge (for two channels plus adaptor) | $37.90 | $77.85 |
Set-up fee
If you require a professional installation, costs are $499 ex. GST per site.
Equipment fees
- You will require our 8 Port ATA Analogue to VoIP Adapter.
- You will need to pay $18 per month rental for the adapter
- The adapter remains the property of Approved Systems and must be returned on disconnection.
Approved Systems is responsible for its maintenance
Other possible costs
- The prices quoted above are for two channels. Approved Systems can provide up to 8 channels if required at
additional cost. - Customers may choose to opt for a Dedicated Phone Service in conjunction with their SIP trunk. This delivers your phone over a separate internet connection to ensure good call quality. This service costs $69 per month and may incur a connection fee of $350.
Exit fee
There is no exit fee for this service. All hardware must be returned to Approved Systems at your cost.
Usage
You can check your usage via our Website www.approvedsystems.com.au under login menu.
Customer service
We have an all Australian-based team who can help you with any technical support, account or sales questions. Just
give us a call on 1300 139 257, or lodge a fault via approvedsystems.com.au. Our support hours are constantly expanding — please check our website for our current hours.
Complaints
If you are not happy with your service, you can follow our dispute resolution process. For more details, see https://www.approvedsystems.com.au/lodge-a-complaint/.
Ombudsman
As a last resort, If you are still not happy with the outcome of your complaint after following our dispute resolution process, you can contact the Telecommunications Industry Ombudsman (TIO) for independent mediation. The TIO can be contacted by calling 1800 062 058 or visiting the TIO website at tio.com.au/making-a-complaint.
Approved Systems Pty Ltd
99 Tennant Street
Fyshwick ACT 2609
P: 1300 139 257
E: info@approvedsystems.com.au