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Workloads of a PC When Multiple or Out-of-Date Antivirus Software Is Installed
In the modern computing environment, maintaining strong endpoint protection is an essential part of ensuring the security and stability of your system. Antivirus software plays a critical role in detecting and mitigating threats before they compromise data or productivity. However, the installation of multiple antivirus solutions or the continued use…
The Sound of Distraction: Why Focus Is the Rarest Currency in IT Support
In an age of constant notifications and endless communication platforms, the greatest challenge in IT support isn’t technical complexity — it’s focus. Every interruption, no matter how small, chips away at the quality of work and the professionalism customers expect. This article explores why structure, levels, and the Helpdesk-first approach…
From Letters to Likes: Why Homework Feels Broken in a Real-Time World
Before computers, smartphones, and instant messaging, human communication was slower—but also different. If you wanted to reach someone, you wrote a letter. That letter travelled across towns, across borders, sometimes across oceans. Days, weeks, or even months later, a reply would return. The moment of opening it carried excitement, satisfaction,…
Microsoft Windows 11 Update May Cause SSD Failures – What You Need to Know
Summary A recent Windows 11 update (KB5063878, released 12 August 2025, and preview KB5062660) has been linked to unexpected failures of solid-state drives (SSDs) and, in rare cases, hard drives. The issue has been widely reported by users and confirmed by both Microsoft and SSD manufacturer Phison. Until a fix…
Managing Cold Callers: Setting Professional Boundaries and Protecting Your Business
In the fast-paced world of business, time is valuable. Many of us face the constant challenge of managing cold callers trying to sell products or services that may not align with our priorities. These persistent calls often come from businesses employing aggressive marketing tactics and, at times, questionable data collection…
The Hidden Cost of Skipping the Chain: Why Business Owners Must Respect the IT Support Model
The Hidden Cost of Skipping the Chain: Why Business Owners Must Respect the IT Support…
Right to Disconnect & Direct Contact Policy
Changes in Legislation & What It Means for You Recent amendments to the Fair Work…
Train Yourself and Your Staff to Spot Scam Emails Before It’s Too Late
Cybercriminals only need one mistake to compromise your business, and that mistake is often as…
Is Your Network a Mule for Malicious Actors? How to Protect Your Business with PenTesting
Cybersecurity threats are evolving at an alarming rate, and businesses of all sizes—whether a small…
The Woes of Supporting Fax Services for the Medical Industry
How to Send Successful Faxes Faxing remains a critical communication tool in the medical industry…
Starting a Business? Secure Your IT Foundations for Long-Term Success
Starting a business is an exciting journey, but many new business owners overlook critical IT…
