If there has been a previous nbn™ connection at your premises, the standard time frame is 1-5 business days and there will be no additional work required by a technician. If your address has not been connected to nbn™ before, the standard time frame can be anywhere up to 20 business days and is dependent on your nbn™ access technology type and technician availability. Your nbn™ access technology will determine the exact method of installation for your technician.
For connections to premises that are already connected to the nbn™ via FTTN/B or HFC technology, there may be a small period of downtime when switching providers.
For connections to premises that are already connected to the nbn™ via FTTP or Fixed Wireless technology, another port on the already installed network termination device will be activated in addition to any other active ports, so there should be no down time.
For connections to premises that have not yet connected to the nbn™ via FTTN/B or HFC technology, there may be a small period of downtime when connecting.
For connections to premises that have not yet connected to the nbn™ via FTTP or Fixed Wireless technology, new infrastructure will be installed which will not interrupt your current service.
A Static IP address is a fixed address that is assigned to a device by an Internet Service Provider (ISP). These IP addresses do not change, which means that other devices will be able to find and connect to the device easily.
By using a Static IP address, your business can utilise file hosting on a network server, access printers over the network, host a website or email server for your business, and even set up remote access to your network when you’re away from the office.
Choosing between Gold, Silver or Bronze support depends on your business requirements.
All support packages include our Australian-based enterprise support available 24/7 to support your business. The difference between packages largely comes down to our uptime SAG and nbn™TM’s eSLA on fault restoration timeframes, which are the biggest considerations for businesses with a critical reliance on connectivity.
The best way to determine the level of SAG and eSLA you require is to assess the financial impact potential downtime has on your business against the cost of adding uptime and fault restoration timeframe guarantees to your service.
SAG stands for Service Agreement Guarantee and refers to our commitment to keeping your nbn™TM service up and running with minimal disruption, or we pay you a percentage rebate back on your monthly service cost in the event of unscheduled downtime on your service.
We offer different levels of SAGs across support packages, including best effort SAG with no rebates, a 99% uptime SAG that allows 7h 18m 17.5s per month downtime and a 99.95% uptime SAG that allows just 21m 54.9s per month downtime. We obviously do not want you to experience any downtime which is why we are willing to put money on it to show you how confident we are that you will receive high performance and reliability with your service on our network.
eSLA stands for Enhanced Service Level Agreement and refers to nbn™’s commitment to providing a higher level of support by having faster rectification on faults within a specified timeframe. This is essential for businesses to minimise potential service disruption and one of key features that distinguishes a business-grade nbn™TM service from a residential-grade one.
Our enterprise-level nbn™ services all come with the option of choosing a support package that includes either a 12-hour, 8-hour or 4-hour eSLA fault rectification timeframe that can be accessed 24/7. Choose a level of eSLA that best suits your business requirements.
nbnTM Enterprise Ethernet (EE) is a Layer 2 carrier-grade fibre service that delivers bandwidth with the highest speed, performance and reliability across the nbn™ ethernet access network.
nbn™ EE enables a symmetrical bandwidth profile with traffic prioritisation, including low and high Class of Service (CoS). Low CoS provides an excess information rate with best effort contention, which is great for low priority applications, including internet browsing and emails, while high CoS provides a committed 1:1 information rate ideal for time-sensitive applications, including voice, video conferencing and CRM database queries.
nbn™ Traffic Class 4 (TC-4) is the standard delivery method for general internet and data services across the nbn™TM broadband access network. TC-4 enables traffic across multiple access technologies, including fibre to the node (FTTN), fibre to the basement (FTTB), fibre to the curb (FTTC) and fibre to the premises (FTTP), and provides asymmetrical bandwidth profile with ‘best effort’ contention for non-critical applications, such as web browsing, email and streaming.
nbn™ Traffic Class 2 (TC-2) provides a higher performance delivery method for data and network services that requires consistent, predictable upload and download speeds. TC-1 enables a symmetrical bandwidth profile and provides a committed information rate with 1:1 contention and high-level guarantees around frame latency, jitter and loss characteristics. This is ideal for voice, video conferencing, e-commerce and business critical data services.
In short, the difference is that best effort bandwidth operates on a first come first serve basis, priority bandwidth allows certain traffic to be processed first while committed bandwidth ensures you always have 1:1 bandwidth available for your data.
Larger businesses with more specific network requirements use priority and committed to ensure bandwidth is always available with high reliability to support critical services, including phone systems, videoconferencing, cloud applications and more. Whereas smaller businesses with fewer connection requirements typically use best effort bandwidth for non-critical applications, including web browsing, email, streaming content and more.
Your choice of bandwidth profile should match your business requirements.
If you are a smaller business with fewer staff using the internet for more general applications, including web browsing, emails, streaming and other non-critical services, then an asymmetrical connection with best effort contention is perfect for delivering high-speed, cost-effective bandwidth.
If you are a larger enterprise with more staff that have a heavy reliance on the internet and higher priority applications, including voice, video conferencing and cloud services, then a symmetrical connection with high priority or committed 1:1 contention is ideal to deliver high performance bandwidth, 24/7.
Failover is becoming essential for business-grade connections to keep services online and minimise any downtime in the event of an unscheduled outage. A 4G LTE failover enables a redundant secondary path that automatically switches over in the event of your primary nbn™ link going down so your business stays connected.
Combining 4G LTE Failover with a higher SAG and eSLA provides for a robust contingency plan for businesses that cannot afford downtime and require highly reliable and resilient connectivity.
Our nbn™TM services for enterprise require a router with a gigabit WAN port interface configured for DHCP to access higher bandwidth services up to 1000/1000Mbps. For nbn™TM copper connection types, a VDSL/VDSL2+ compatible modem is required.
If you opt in to rent our managed Cisco 1100 series router, then we will supply the correct model with port configurations to match your technology type and network requirements. Alternatively, if you have existing infrastructure in place and wish to bring your own router to the service, please refer to the setup documentation of your router and our team will assist with the configuration required for your service.
Confused? Have questions? Call our Australian based support team who will answer any questions and walk you though every step of the signup process. Call now: 1300 139 257