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Severity 3

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Moderate loss of application functionality or performance resulting in multiple users impacted in their normal functions. Minor feature/product failure, a convenient workaround exists/minor performance degradation/not impacting production.

Support Effort

Requires moderate support effort from Approved Systems and Customer, until a fix is developed or workaround is available.

Severity 3 situations do not require around-the-clock effort.

If the customer refuses to implement the steps suggested to troubleshoot or correct the issue, Approved Systems Support may close the ticket.