Co-Hosted Private Branch Exchange (PBX) for any size business
Hosted PBX (also called a cloud PBX or virtual PBX) is a phone system delivered over the internet rather than installed on your premises. The PBX hardware and software reside in a secure Australian data centre managed by Approved Systems. This means you don’t need to purchase or maintain expensive on‑site equipment; all you need are IP phones and an internet connection. Calls are routed through VoIP (Voice over IP) technology, giving you the flexibility to make and receive calls from anywhere.
Key Benefits
- Security & monitoring: Your provider manages firewalls and security updates and offers real‑time monitoring and detailed call analytics through an online portal.
- Cost savings: With a hosted PBX, you avoid capital expenditure on hardware. You only pay for the services and extensions you use, lowering per‑user costs compared with traditional fixed lines.
- Quick setup and low maintenance: Provisioning new users or lines is done via a web portal and often only takes a few clicks. Your service provider handles upgrades, maintenance and troubleshooting.
- Remote working & flexibility: Employees can connect via desk phone, softphone or mobile app, and keep the same office number when working from home or overseas. Calls can seamlessly move from a desk phone to a softphone in transit.
- Scalability: Adding or removing users and phone numbers is simple and doesn’t require hardware changes. Seasonal businesses can scale up or down as needed.
- Reliability & disaster recovery: Because the PBX is hosted in redundant data centres, services continue even if your local premises lose power or connectivity.
Feature Highlights
Hosted PBX systems come with more than 40 advanced features. Approved Systems can customise a solution to include:
- Integration with CRMs and other business tools: Connect your PBX with customer relationship management software for better call tracking and reporting
- Auto‑attendant/IVR: Route callers through voice menus to the right department.
- Call queueing & ring groups: Manage high call volumes efficiently.
- Voicemail to email: Receive voicemails in your inbox as audio files or transcriptions.
- Multi‑device pickup: Answer calls from a desk phone, softphone or mobile device.
- Call recording & monitoring: Record calls for training or compliance and monitor calls in real time.
- Direct numbers & toll‑free options: Assign local, national or 1300/1800 numbers to suit your business.
Why Choose Approved Systems?
Approved Systems hosts your PBX in a secure Australian data centre and manages everything on your behal.. Our solutions are designed for businesses of any size, from a single phone line to hundreds of extensions across multiple site offices. By leveraging our expertise, your staff can work flexibly across offices, at home or on the road.
From a single Telephone Line to an Enterprise Level Organisation of 100’s of Extensions, Approved Systems can Develop, Build and Host a Scalable Voice System that works for you.