Christmas Shutdown, Real Insights: What AI Call Handling Revealed About Customer Expectations
During the Christmas and New Year shutdown period, Approved Systems introduced AI-based call handling to manage inbound calls while staff were offline and on approved leave. This decision was not driven by novelty, experimentation, or trend-following. It was driven by necessity. The people behind Approved Systems needed uninterrupted time away from screens and phones to rest, reset, and return prepared… Read More »Christmas Shutdown, Real Insights: What AI Call Handling Revealed About Customer Expectations