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January 2026

Onboarding New Staff

Onboarding New Staff: Why Your MSP Needs a Seat at the Table

No two businesses onboard staff in exactly the same way. A SOHO operator hiring their first employee, a small business adding another team member, and a commercial organisation onboarding at scale will all have different processes, risks, and expectations. What is consistent, however, is the role your Managed Service Provider (MSP) plays in making day one productive, secure, and compliant.… Read More »Onboarding New Staff: Why Your MSP Needs a Seat at the Table

The Reality of Modern IT Support in a Rapidly Changing Technology Landscape

Introduction: An Ecosystem in Constant Motion The technology ecosystem we operate within today is not merely evolving — it is pivoting, reshaping, and transforming at an unprecedented pace. Platforms, security models, operating systems, compliance frameworks, and threat vectors can (and often do) change almost overnight. What was considered best practice six months ago may now be deprecated, insecure, or no… Read More »The Reality of Modern IT Support in a Rapidly Changing Technology Landscape

Christmas Shutdown, Real Insights: What AI Call Handling Revealed About Customer Expectations

During the Christmas and New Year shutdown period, Approved Systems introduced AI-based call handling to manage inbound calls while staff were offline and on approved leave. This decision was not driven by novelty, experimentation, or trend-following. It was driven by necessity. The people behind Approved Systems needed uninterrupted time away from screens and phones to rest, reset, and return prepared… Read More »Christmas Shutdown, Real Insights: What AI Call Handling Revealed About Customer Expectations