The Sound of Distraction: Why Focus Is the Rarest Currency in IT Support
In an age of constant notifications and endless communication platforms, the greatest challenge in IT support isn’t technical complexity — it’s focus. Every interruption, no matter how small, chips away at the quality of work and the professionalism customers expect. This article explores why structure, levels, and the Helpdesk-first approach aren’t barriers — they’re protections, designed to preserve accuracy, sanity,… Read More »The Sound of Distraction: Why Focus Is the Rarest Currency in IT Support