Happy 2020 from the Ubertech Solutions Team
This email can be ignored if you have already read this on 24 December 2019 and 29 November 2019
This is being sent multiple times as we have reason to believe this message is not being received to all recipients and it is important that moving forward we do not want surprise Bill shocks for Extended Premium Service Charges when contacting people directly.
To ensure Ubertech Solutions can continue to provide Professional IT Services and Support for the future, we will be making some changes to our current service and support processes.
As you may have had the luxury of having a single point of contact to service you, The Ubertech Solutions Team is expanding and you may now be supported by other Ubertech Solutions members.
Unfortunately, this means that contacting central people directly is no longer the preferred way.
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Direct Calls to your Account manager is no longer offered
As of December 25, 2019 calls directly to personal numbers is no longer accepted.
If you like to request to still have the same support person always no matter what. (including Weekends, Holidays etc - within reason). Special arrangements will be setup and you will be given an assigned direct extension number via the main business number.
Premium Support Fees will apply when contacting a single person directly
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Why not maintain a single point of contact you may ask?
In sight of the Christmas Period, Ubertech Solutions team members and its owners will be taking time off, but support tickets and phones calls will be read and heard.
In order to ensure we have suitable personnel available to assist you, you will need to contact our Online Contact Forms or Main Business Numbers.
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Ubertech Solutions Contact Numbers
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Primary Number: |
1300 139 257 |
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Canberra Number: |
02 5100 6444 |
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Emergency After Hours: |
02 6113 1592 |
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Support Ticket System: |
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A case number will be assigned and if your dedicated account manager is available, they will address your case number, otherwise secondary support staff will manage things for you.
If you like more information about Premium Support, please contact us via our online form or call 02 5100 6444 | 1300 139 257 during business hours.
What is coming in 2020
Ubertech Solutions will be providing the following new Services in 2020
- 24x7 Network Operation Centre (NOC) [Monitoring/Response] hosted in Canberra, Australia
- High Reliability Multi Region Web Hosting
- ACSC Essential 8 Compliance Monitoring
What services have recently launched in 2018/2019
- UberFax - Virtual Fax Solution - Send and Receive Faxes Virtually - www.uberfax.com.au
- UberVPN - Secure your Internet experience through when on Unknown Networks such as Public WiFi’s - www.ubervpn.com.au
- DNSFilter - Block and Restrict Site access by Category or when recently compromised - click here
- Managed Services Solutions - SolarWinds RMM - click here
- Antivirus Protection Services - AVG Cloudcare - click here
- Hosted Telephony PBX Services - click here
- Ubertech Computers (Online Computer Products and Parts Store) - www.ubertechcomputers.com.au
Regards,
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You can now book and manage appointments using our booking page.
Wednesday, January 8, 2020
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